FAQs & Contact
Do you think we're a good coffee fit? Let's talk! If you have any other enquiries, we're also here to listen.
Orders, Shipping and Returns
Do I have to order online?
Yes at the moment, the only option to purchase You Be The Barista is by ordering it online. We have made it quick and easy for you! Enjoy the process, and we will deliver within 2-3 days.
What payments do you accept?
We accept: Visa, Mastercard, Maestro, American Express, JCB and China Union Pay.
Can I edit or cancel my order?
Once your order is completed, you’ll get an email from us with all of your order details. If you wish to make any changes to your order, please reply to the email with your request and we'll get back to you. If for some reason, you can't find an email from us, reach out at customerservice@youbethebarista.com
Do you offer gift packaging and gift cards?
We offer gift cards of varying amounts. Head to the shop to find the perfect gift for any coffee lover!
Gift packaging is available at certain times of the year. If we're offering it when you purchase, please email us at customerservice@youbethebarista.com and specify that you'd like gift packaging.
What is the shipping cost?
Shipping is free for any purchase over $120! For orders less than this, we apply the standard Australian postal rates. Shipping costs will depend on the weight and size of your order.
Where do you ship to?
We deliver to Australia. We also deliver in New Zealand on youbethebarista.co.nz. For any international orders, please contact us directly: customerservice@youbethebarista.com
Can I get a refund?
If an item is faulty, wrongly described or different from a sample shown, then we will meet our legal obligations which may include refunding the purchase price and delivery charges or providing a replacement product, provided the item is returned within 14 days with proof of purchase.
We do not accept change of mind returns for items purchased online.
Should we agree to return or exchange an item, please contact us for details. It must be returned within 14 days of purchase with the original receipt or other proof of purchase; You must provide your name and address; The product must be returned undamaged and in original condition.
Where is my order?
You should have received a tracking number after your order was fulfilled through our website. You can use that tracking number to track your delivery on the AU and NZ post websites. Email is best: customerservice@youbethebarista.com.
How long will it take to receive my order?
After you have placed an order we will send you a confirmation email once your package has left our warehouse and started the delivery process. Our main goal is to get your orders delivered in 2-3 days.
Can I use multiple discount codes on a single order?
Sorry, discount codes don't stack. Only one discount at a time can apply to a single order.
You Be the Barista Espresso Coffee
How do I use You Be the Barista Espresso Coffee?
You Be the Barista Liquid Espresso Coffee can be enjoyed by simply adding a 25ml shot to your favourite coffee cup. If you're looking for a cool, refreshing iced coffee, pour it over ice and add in your favourite milk. For a hot coffee, mix it with hot water and/or your milk of choice. Create all of your favourites - a latte, cappuccino, long black, cold brew, flat white - even an Affogato or Espresso Martini.
Can we get UBTB coffee delivered each month?
Absolutely. The 1.5L range and the Barrel Aged® bottle can be ordered as a weekly or monthly subscription on each product page. For anything else, contact us directly via customerservice@thecoffeebrewmasters.com.
How many serves of Espresso Coffee does my box have?
There are approximately 60 serves in each 1.5L box of You Be The Barista. We recommend a 25ml shot as standard but you may want to increase or decrease the amount depending on your personal coffee preferences.
How long will my coffee last at ambient storage once opened?
Once opened, consume within 8 weeks. You can store your You Be The Barista in the fridge for a little extra time.
Do I need to refrigerate my coffee concentrate?
We recommend you refrigerate your You Be the Barista coffee extract for the longest possible storage. Once opened, however, it will last for 8 weeks at ambient (shelf) temperature.
Should the coffee be served hot or cold?
You Be the Barista can be served hot or cold, exactly how YOU want it! You can mix it with water or milk, or a combination of both. You can have it on ice, or in your cocktails, or your Affogato or tiramisu... It's your turn now, YOU Be the Barista!
Why is You Be the Barista better?
How much time have you got? ;) It's a long story, but here are some of the key reasons: it has a 'true to bean' flavour profile; it is a liquid version of a Barista style coffee; it can be used in a large number of ways; it is easy and always at hand; it is shelf stable at ambient temperature; it uses The TCB Process® by The Coffee Brewmasters; and it is cost effective: where would you get 60 Cafe, Barista style coffees at this price?
Stockists and Wholesale
Are your products available for wholesale or distribution?
Let's talk about it. Contact us directly and we'll start the conversation: customerservice@thecoffeebrewmasters.com.
The Coffee Brewmasters already supplies large RTD and Coffee Manufacturers with TCB Process® unique Coffee Products. You Be The Barista currently only delivers Cafe Barista style coffee direct to your home but we'd love to hear what we can work out together!
I want to serve You Be the Barista at my café/business, how do I make this happen?
You can definitely make this happen by contacting us on info@thecoffeebrewmasters.com. We’ll make sure to reach out as soon as we receive your request.
I'd love to work at You Be the Barista by The Coffee Brewmasters, how do I apply?
We’d love to hear more about you! Please send your request to become a Brewmaster through email: info@thecoffeebrewmasters.com.
Contact Us
Let’s make your next coffee moment even better!
- Orders & customer service
- customerservice@youbethebarista.com
- Business & wholesale
- info@thecoffeebrewmasters.com
- Phone
- +61 3 9314 0394
- Address
- 197 2B Champion Road, Williamstown North VIC 3016
New Zealand orders: youbethebarista.co.nz. Pickup available in Melbourne, usually ready in 2-4 days.
